hello888
2020-01-30 23:31
Sort of a random question.
*Back story:*
Around 8 months ago I opened a *bank account in Italy* without been an Italian resident.
I had to go to literally 7 different banks before one finally allowed me to open an account. Yes, it's legal! but the staff at these banks are clueless about the regulations & procedures, so out of laziness they were all telling me to "come back later", or that "I'll call you back', or directly "no" because of random reasons.
One foreigner told me for a fact he opened an account in one branch and he wasn't a resident. So, I went there relentlessly, even the doorman told me I couldn't open an account! But I kept trying, they told me to come back later, so I came back 5 more times, finally found the right person, and they give me a formal appointment.
The day I finally opened the account, (after 1 hour of signing 25 documents), the woman (my new rep) at the branch, while doing the paperwork on the computer, in the *final step* she had a problem with the tax number of my country of residence. Basically, she was telling me the system wouldn't allow her to continue to the next step, and she couldn't finish by the process.
So, I'm there, ready to fold up, stand up and leave the office, when some random guy (a coworker) showed up to say hi, and he saw the issue we were having, and he laughed but got into her computer and somehow "tricked" the system into 'no needing' my tax number (which I have BTW), so she could finish the process.
She did finish, and I got my card a few weeks later.
Now I'm nomadding outside of Italy, I thought that was it, happy with the account, but *a month ago* I got a message via this Bank's app internal docs:
"*submit your tax ID of your country of residency 'urgently'* (signed by some higher manager at this bank).
I'm not in Italy, and I've tried every possible way to contact this woman (my rep), via direct app messages, emailing the branch, I don't have her email but I'm sure she gets those messages.
I tried the contact form of the bank, the FB messenger of the bank, calling the branch. She's is the only person who apparently can fix this, but it just so happens that she (my rep) isn't available -ever-, no responses. All the responses from the bank are "contact your rep".
I'm seriously considering flying to Italy to go personally solve this, but it's really a pain the ass right now, and the only thing she has to do is to add my tax number to the system. Being outside the country, she actually needs to send me the special PDF form so I can fill that data, sign it, scan it, and send it back to her, but as easy as it could be, it ain't happening.
My question here is: Any idea on how long would it take for the bank to close my account or freeze the funds if I don't fix this? It's Italy, so I'm expecting this issue to be managed super slow as well.